Technology & Innovation

Smart Infrastructure

Our objective is to apply a data driven approach and identify appropriate technological solutions to support better sustainability outcomes and encourage more sustainable behaviours across our different business functions.

Digital Ethics

Our objective is to be a trusted data partner by embedding best practice in our use of personal data and through the identification and enforcement of digital ethics standards across our business and digital supply chain.

Sustainable Technology

Our objective is to ensure a sustainable technology life-cycle through the consideration of key sustainability issues in the procurement, in-use and end-of-life stages of any technology solutions we adopt.

Smart Infrastructure

• In 2020, we appointed our first Chief Technology Officer to bring together our unique integrated fibre network, our ambitious building information, modelling and data capabilities and Quintain Living's digital marketing, leasing and customer engagement platform. 
• The resulting end-to-end technology and innovation function will develop new ways of engaging existing and potential residents, whilst maximising efficiency, safety and sustainability of building operations.
• Smart Networks: Our investments in physical and cloud-based infrastructure are future-proofing our developments and will allow us to take advantage of new technologies as and when they materialise.
• Smart Data: We have invested heavily in technology that can collect multiple types of data across our buildings - the challenge now is in communicating that data in a way that is accessible and actionable.

• Smart Delivery: We are early adopters of Building Information Modelling (BIM), using it to help us design and construct more efficiently; we are now integrating our wealth of asset data into our facilities management processes.
• Innovation: Our employees, tenants and residents are full of ideas and are often best-placed to truly understand what the problems are that need solving. Our job is to help them find a pathway to turn those ideas into reality.
• Once a building is completed and handed over to our operational teams, we monitor energy use and adopt a number of strategies to reduce energy consumption.

Digital Ethics & Sustainable Technology

• In 2020 we formalised our data governance policies to ensure we act as responsible custodians of data and continue to meet our legal obligations.
• Protecting Privacy: With increasing amounts of data collected, we hold ourselves to a high standard when it comes to ensuring that it is protected and remains private.
• Data Storage: The storage of an ever-increasing quantity of data requires enormous amounts of energy to provide power and cooling to data centres across the globe.
• Ethical Procurement: Governance issues are important when procuring our digital goods and services in order to maintain digital security, protect the environment, reduce GHG emissions and avoid potentially harmful practices across the globe.

I am delighted to have joined Quintain at such an exciting time in our development. Quintain has been leading the adoption of technology in both our development processes and the infrastrcure of Wembley Oark since 2008. As we continue to evolve the estate and the Quintain Living business, our priority is to bring the same spirit of innovation to our growing operational business. Jim Eaton-Terry, Chief Technology Officer

2021 ESG Report: Technology & Innovation