As proptech has advanced, so hasQuintain’s innovation. The company’s latest tech-based solution, launched in Q3 of 2022, enables customers to view apartments unaccompanied (should they wish) so that they have the freedom to explore all 10 Quintain Living developments available at Wembley Park, as well as the wider neighbourhood. They are then able to discuss the apartments with the leasing team to find out more details.
— The customer arrives in the Quintain Living Hub, where they are greeted by one of the team, given the opportunity to ask any questions, and provided with a wristband set up with bespoke access to the buildings and specific apartments they wish to view.
— Once the wristband is handed over, within seconds an automated email is generated by Quintain Living and delivered to the customer containing full details of the relevant apartment(s), wider building amenity information, a Wembley Park neighbourhood guide, and video prompts to start their tour.
— Once the video starts, the customer can follow it and walk around the estate, viewing any buildings they are particularly interested in.
— The customer can then explore the available apartment(s) at their own pace.
— Following the tour, they are prompted to return to the Quintain Living Hub to discuss next steps. The innovation follows the success of various other tech-enabled, customer care driven initiatives at Quintain Living. The team built a data reporting tool that won the UKAA Sustainability Champion Award 2022 and was shortlisted for an EG Tech Award.
